Shipping, Returns & Cancellation Policy
The Smart Companion
Welcome to The Smart Companion. We are committed to providing you and your little ones with the best shopping experience. Please read the following policies carefully to understand your rights and options regarding shipping, returns, and cancellations.
1. Shipping & Delivery Policy
We offer both local and international shipping to ensure our smart baby products reach your doorstep wherever you are.
Order Processing: Orders take 1 to 3 business days to be processed, inspected, and packed before shipment.
Estimated Delivery Time:Domestic Shipping: 3 to 7 business days.International Shipping: 7 to 14 business days (Delivery times may vary depending on the destination country and customs clearance procedures).
Shipping Cost: Shipping fees are calculated automatically at checkout based on the weight of the order and the destination.
Customs and Duties: For international orders, the buyer is fully responsible for any customs duties, taxes, or import fees levied by the destination country upon arrival.
2. Cancellation Policy
Because we process and ship orders as quickly as possible to ensure timely delivery:
Before Shipment: You can cancel your order for a full refund within 12 hours of placing it.After Shipment: Orders cannot be canceled once they have left our warehouse and have been handed over to the courier. In this case, you will need to receive the package and follow the "Returns Policy" below.
3. Returns & Refunds Policy
Your baby's safety and your satisfaction are our top priorities. You can return products under the following conditions:
Return Window: Returns or exchanges are accepted within 14 days from the date you receive your shipment.
Product Condition: Items must be unused, in their original condition, in the unopened original packaging, and with all tags and accessories intact.
Hygiene & Safety Exceptions: For health and safety reasons, we do not accept returns on items that have been opened or used (such as baby bottles, pacifiers, teething toys, underwear, and personal care products) unless there is a clear manufacturing defect.
Damaged or Incorrect Items: If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos. We will cover all costs for a replacement or a full refund.
Return Shipping Costs: If the return is due to a change of mind or an incorrect size/color selection by the customer, the customer is responsible for the return shipping fees.
Refund Process: Once your return is received and inspected, the refund will be credited back to your original payment method within 7 to 14 business days, depending on your bank's processing time